ISD 318's Technology Department is now providing remote support through a Bomgar© Box. What is that you ask? A Bomgar© Box is an appliance that allows us to take over your computer (only with your permission) and work on it remotely. We instituted this program with the plan of increasing support offerings and lowering our response time. This does not replace the current work order system, but works in conjunction with it. Even if you plan on using our remote support offering, you should create a work order.
In order to use this facet of our support, your computer must be running and able to connect to the internet. If your computer will not turn on or will not connect to the internet, contact your building secretary and have them place a work order for you. To access the remote support, click on the link below:
You should see an image similar to the following:
Simply click on the representatives name to initiate a remote support session or the representative may send you a 'session key' that will allow you to initiate a session. Most times the representative will be on the phone working hand in hand with you to solve your problem. Call 327-5729 or ext. 45729 to start a remote support session.
Remote support is also available for Infinite Campus through Lyn Rajala in the Student Services Office. To contact her, call 327-5824 or ext. 45824.